Effective Date: 3rd April 2026
Welcome to the Privacy Policy of ChronoWin Limited (“we”, “our”, or “us”). This policy explains how we collect, use, share, and protect your personal information when you use our website, www.chronowin.co.uk (the “Site”).
By using the Site, you agree to the practices described in this Privacy Policy. If you have any questions, please contact us at matthew@chronowin.co.uk.
Information We Collect
We may collect the following types of personal data when you interact with our Site:
Identity Information:
Name, date of birth, and age verification information. You must be 18 or older to enter competitions.
Contact Information:
Email address, telephone number, and postal address.
Account Information:
Login details and account preferences.
Transaction Data:
Information relating to competition entries, payments, billing details, and order history.
Competition Data:
Answers submitted to competition questions, entry numbers, competition history, postal entry details, and winner verification information.
Technical Data:
IP address, browser type, device information, operating system, cookies, usage data, and tracking data collected through analytics or advertising technologies.
Marketing Data:
Your preferences in receiving marketing communications from us and your interactions with those communications.
We do not intentionally collect special category personal data unless this is required by law or necessary to verify eligibility or prevent fraud.
How We Collect Data
We collect your personal data in the following ways:
Directly from you:
When you create an account, enter a competition, make a payment, contact us, subscribe to marketing, or submit a postal entry.
Automatically:
Through cookies and similar technologies when you browse and interact with the Site.
From third parties:
Such as payment processors, fraud prevention providers, analytics providers, and delivery partners where relevant.
Purpose of Data Collection
We collect and process your personal data for the following purposes:
- to create and manage your account;
- to process competition entries;
- to take payment and maintain transaction records;
- to verify eligibility, age, identity and payment authorisation;
- to administer draws and notify winners;
- to arrange prize delivery or collection;
- to maintain entrant records and competition integrity;
- to prevent fraud, abuse, money laundering, chargeback misuse, or unlawful activity;
- to improve our website, services, and customer experience;
- to send marketing communications where permitted by law or where you have consented;
- to comply with legal and regulatory obligations.
Legal Basis for Processing
We process your personal data under the following lawful bases:
Contractual Necessity
Where processing is necessary to administer your account, process your entries, take payment, conduct competitions, and award prizes.
Legal Obligation
Where we must comply with legal or regulatory requirements.
Legitimate Interests
Where it is necessary for our legitimate interests, including running competitions fairly, preventing fraud, improving our services, securing our systems, and managing our business.
Consent
Where you have given us consent, such as for certain cookies or marketing communications. You may withdraw your consent at any time.
Data Sharing
We may share your personal data with trusted third parties where necessary, including:
Payment Processors
To securely process payments and help prevent fraudulent transactions.
Fraud Prevention and Verification Providers
To help verify identity, payment legitimacy, and competition integrity.
Delivery and Logistics Providers
To arrange delivery or collection of prizes.
Analytics and Marketing Providers
To understand website usage, improve services, and support advertising or remarketing campaigns.
Professional Advisers and Service Providers
Including legal, technical, administrative, hosting, and IT support providers.
Regulators, Law Enforcement and Authorities
Where required by law, regulation, court order, or to protect our legal rights.
We do not sell your personal data to third parties.
Winner Information and Publicity
If you win a competition, we may publish or make available limited information to show that a genuine award has taken place. This may include your first name, surname initial, town, county, competition entry details, photographs, videos, or other promotional material, subject to our Terms and Conditions and applicable law.
If you object to this, you should contact us before the relevant competition closes. Even where you object, we may still need to provide winner information to regulators, the Advertising Standards Authority, law enforcement, or other authorities where legally required.
Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, tax, fraud prevention, and regulatory requirements.
We may retain different types of data for different periods, for example:
- account and competition records for as long as your account remains active and for a reasonable period afterwards;
- payment and transaction data for as long as required for tax, accounting, and anti-fraud purposes;
- marketing data until you unsubscribe or object;
- winner and competition records for as long as necessary to demonstrate that competitions were properly administered and prizes validly awarded.
Where we no longer need your data, we will delete it or anonymise it where reasonably possible.
Cookies and Tracking Technologies
We use cookies and similar technologies on the Site for the following purposes:
Strictly Necessary Cookies
To ensure the Site functions properly and securely.
Analytical Cookies
To understand how users interact with the Site and to improve performance and usability.
Marketing Cookies
To help deliver relevant advertisements and measure advertising performance.
By using the Site, you acknowledge that cookies may be used. Where required by law, we will request your consent before using non-essential cookies.
International Transfers
We primarily process your personal data within the United Kingdom. If any of our service providers process personal data outside the UK, we will take reasonable steps to ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection law.
Security Measures
We take appropriate technical and organisational measures to protect your personal data, including:
- restricted access to personal data;
- secure systems and hosting;
- password-protected accounts and administration tools;
- encryption and secure payment handling where appropriate;
- fraud monitoring and security reviews.
However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Under UK data protection law, you may have the following rights:
Access
To request a copy of the personal data we hold about you.
Correction
To request correction of inaccurate or incomplete data.
Erasure
To request deletion of your data where applicable.
Restriction
To request restriction of processing in certain circumstances.
Objection
To object to processing for certain purposes, including direct marketing.
Portability
To request your data in a structured, commonly used format where applicable.
Withdraw Consent
To withdraw consent where processing is based on consent.
Complaint
To lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your rights have been breached.
To exercise any of these rights, contact us at matthew@chronowin.co.uk.
Please note that some rights are not absolute, and in some cases we may need to retain certain information to comply with legal obligations or to administer competitions properly.
Marketing Communications
If you opt in to receive marketing from us, we may send you updates about competitions, promotions, offers, and related news.
You can opt out of marketing at any time by:
- clicking the unsubscribe link in any marketing email; or
- contacting us at matthew@chronowin.co.uk.
Opting out of marketing does not affect service-related communications necessary for your account or competition entries.
Third-Party Links
The Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites. You should read their privacy policies separately.
Children
This Site and our competitions are intended only for persons aged 18 or over. We do not knowingly collect personal data from children.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on the Site and, where appropriate, notified to you by email.
You should review this Privacy Policy regularly to remain informed about how we use your data.
Contact Us
For privacy-related questions or concerns, please contact:
ChronoWin Limited
12 Llwynypia Road
Tonypandy
RCT
CF40 2EL
Company number: 17100757
Email: matthew@chronowin.co.uk
Website: www.chronowin.co.uk